Warranty
The Herman Miller Warranty is our promise to you that we stand behind the quality of our products. It recognizes your need for products that can stand up to continuous use. Many of our products are covered by a 12-year warranty that includes parts and labor. And when warranty work is performed anywhere in the world, you don't foot the bill.
Service
Begin by checking with the Herman Miller authorized Dealer or Retailer where you purchased your product to determine if it’s still under warranty and eligible for replacement or repair.
If your product is still under warranty period, you’ll need to provide all the information and documents below, which is mandatory to request your warranty. Please access this website: https://millerknollhelp.zendesk.com/hc/pt-br/requests/new
1. Invoice
2. Product code
3. FO number (Manufacturing label)
4. Manufacture date (Manufacturing label)
5. Brief description of the problem
- A description of the issue and a photograph which clearly identifies the product as well as the issue. If a close-up image is needed to clearly show the area of concern, please send images. When appropriate, a video may be requested (i.e. squeak or unusual movement).
- A clear picture of the manufacturing label. If the label is missing or torn, the place of purchase should assist you with identifying the required information.
The manufacturing label is typically affixed to the underside of a chair’s seat, under the surface of a table, or on the underside of the product. Since labels evolve over time, we've provided several examples to show where you can find the necessary information on the label.
