FAQ
We’ve grouped the questions by categories to make it easier for you to find the answers you’re looking for. If you don’t see an answer to your question, please contact us.
REPAIRING
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For warranty repairs, you’ll need to provide information from the manufacturing label (product number, FO number, manufacture date), along with a description of the issue and a photograph of it.
Labels are typically affixed to the underside of a chair’s seat or under the surface of a table. Since labels evolve over time, we've provided several examples here to show where you can find the necessary information on the label.
Once you have the required information related to your issue, contact the Dealer or Retailer where you purchased your product to coordinate any service or repairs needed.
AUTHENTICITY
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If you can see one of these Herman Miller logomarks on your product, you know it’s authentic:
All our classic designs come with a certificate of authenticity. In addition, some have a medallion attached to certify their authenticity.
Your product may also have a label attached to it. For a chair, this is often on the underside of the seat. The manufacturing label identifies it as a Herman Miller product.
As to the value of your product, many of our customers have found these resources helpful for determining the authenticity and value of older Herman Miller products.
