Customer Service

Overview

Customer Service

888 443 4357

Email Us

Click the button below to fill out a brief form to email us directly.

A group of young professionals gather around two laptops in an office with white storage units on the walls and large windows to the outside.

FAQ

We've collected the most common questions we get, and grouped them by topic so you can easily find what you're looking for.

Read Our FAQ

A black leather Eames Aluminum Group Chair, a pink Eames Shell Chair, and a black Eames Molded Plywood Chair grouped together.

Warranty and Service

Many of our products are covered by a 12-year warranty that includes parts and labor. For questions on repairs and what’s covered, please visit our Warranty and Service page. To talk with a product specialist, please call Monday through Friday from 9 am to 5 pm Eastern Time.

Phone: 888 443 4357

Learn more

A worker with a gloved hand rubs oil on the Santos Palisander shell of an Eames Lounge Chair.

Care and Assembly

Though most of our products arrive fully assembled, some require minimal assembly. We provide that information along with care and maintenance recommendations.

Learn more

A black Aeron Chair with a person sitting in it, reaching down to adjust the tilt tension control knob.

Chair Adjustments

We design our chairs to respond to your body. You can fine-tune the fit using their simple, intuitive adjustments. Check out this how-to information for our most popular chairs.

Learn more