Our commitment to operational excellence is a reflection of our strongly held values and Herman Miller's history of innovation. Our customers' needs are not confined to the work environment alone, but focus also on the processes that support their design, specification, manufacturing, delivery, installation and ongoing service. They're concerned with the reliability of every aspect of their relationship with Herman Miller. To address these concerns, we continually apply, and even pioneer, innovative practices and technologies to our operations network, from the dealer, through our manufacturing, and to our vendors. Here are some of the results of our most recent work toward operational excellence.
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